Warping Point Pickleball Warranty Policy

At Warping Point, we are committed to providing high-quality pickleball equipment and stand behind the performance and craftsmanship of our products. To ensure the best experience for our customers, Warping Point offers a limited warranty covering manufacturing defects and workmanship issues under normal use.

If you experience any issues with your product, please contact our support team at support@warpingpoint.com.

This warranty policy applies globally to products purchased through authorized Warping Point channels.

One-Year Limited Warranty

Warranty Coverage Period

All paddles and bags purchased through official Warping Point channels are covered by a one-year limited warranty from the date of delivery (365 days). This warranty covers manufacturing defects and workmanship issues under normal use only.

Warranty Eligibility

This warranty applies only to the original purchaser of a new product and is non-transferable. To submit a warranty claim, customers must provide valid proof of purchase, including but not limited to:

• Original order number
• Purchase receipt
• Bank or credit card statement
• Other verifiable proof of purchase

Please note that products purchased through eBay, Facebook groups, secondhand marketplaces, or any unauthorized sellers are not eligible for Warping Point warranty coverage.

Warranty Evaluation & Processing

Warping Point will review all submitted information and determine whether the product qualifies for warranty coverage.

If the product is approved for replacement under warranty, Warping Point will provide the same product model, size, and color as the original purchase.

To process a warranty claim, customers must provide:

• Order number or related purchase information
• A detailed description of the issue
• Clear photos or videos showing the defect
  

Warping Point reserves the right to deny warranty claims if the damage is determined to be caused by misuse, negligence, abnormal use, intentional damage, or factors unrelated to manufacturing defects.

Exclusions from Warranty Coverage

The following situations are not covered under the Warping Point warranty:

Cosmetic Wear

Normal cosmetic issues such as fading graphics, minor scratches, surface marks, or other visual imperfections that do not affect product performance.

Normal Wear and Tear

Damage or wear resulting from regular use over time, including edge guard wear, grip deterioration, and surface wear.

Misuse or Improper Storage

Damage caused by hitting objects other than pickleballs, dropping the paddle, improper storage, moisture exposure, excessive heat, or other unreasonable use.

Intentional or Abusive Damage

Damage resulting from throwing the paddle, striking the ground, abusive handling, or any intentional misuse.

Product Modifications or Structural Alterations

Adding edge guard tape, weighted tape, or replacing grips will not void the warranty. However, damage caused by disassembling, modifying, or altering the paddle structure, face, internal components, or handle may result in denial of warranty coverage.

Unauthorized Purchases

Products purchased through eBay, Facebook groups, secondhand marketplaces, or other unauthorized sales channels are not eligible for official Warping Point warranty coverage.

Replacement Warranty Period

If a product is replaced under warranty, the replacement product will inherit the remaining warranty period from the original product. The warranty period will not restart or extend.

Customer Support

At Warping Point, we value every customer’s experience. If you have any questions regarding our products, warranty service, or return policies, please feel free to contact our support team at support@warpingpoint.com. We are committed to providing timely and professional assistance to help resolve any issues.

Thank you for choosing Warping Point. We truly appreciate your trust and support, and we remain committed to delivering high-quality pickleball equipment and exceptional customer service.